1. Overview
Elmolla Wholesale is committed to delivering high-quality and authentic healthcare products. Due to the sensitive nature of pharmaceutical and healthcare items, returns and refunds are subject to strict guidelines to ensure safety and compliance.
2. Eligibility for Returns
We accept returns only under the following conditions:
- The product is damaged during delivery.
- The product is defective or incorrect compared to the confirmed order.
- The return request is made within 48 hours of delivery.
3. Non-Returnable Items
Due to safety and regulatory reasons, we do not accept returns for:
- Opened or used products.
- Products with broken seals or altered packaging.
- Expired or temperature-sensitive products (unless damaged on arrival).
4. Return Process
- Notify our customer support within 48 hours of delivery via phone or email.
- Provide the original invoice and photographic proof of damage or incorrect product.
- Our team will verify the request and arrange collection of the product if eligible.
5. Refunds
- Once your return is approved, we will process the refund or provide a replacement within 7 business days.
- Refunds will be issued through the same payment method used for the original order.